Frequently Asked Questions
Your guide to the ultimate gaming experience.
Which countries do you ship to?
REDMAGIC ships to most regions globally, including North America, Europe, Asia, and Australia. Please check our shipping policy page for a full list of supported countries and delivery estimates.
What is the warranty period for REDMAGIC smartphones?
All REDMAGIC smartphones come with a standard 1-year limited warranty that covers manufacturing defects. Accessories typically include a 6-month warranty period.
Can I return my device if I am not satisfied?
Yes, we offer a 15-day return policy for products in original, unopened condition. If the product has been opened, a restocking fee may apply depending on your region.
Do REDMAGIC phones support 5G and global network bands?
Our devices are designed with global connectivity in mind and support major 5G and 4G LTE bands. We recommend checking the specific product specifications to ensure compatibility with your local carrier.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional installment payment options like Klarna or Affirm.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.